SmartSignIn · 20 October 2026
Subscription terms & conditions
Company visitor plans, subscription renewals and standard signs, in plain language. Existing agreements are retained separately below.
Company visitor plans
Effective 20 October 2026
These terms apply when your company purchases a visitor plan. Existing location, SMS and custom agreements continue until you agree to a reviewed change.
- Lite: $30.00 per month for 20 visits, or $360.00 upfront per year for 240 visits. Includes 1 company location. Prices in NZD + GST.
- Standard: $75.00 per month for 50 visits, or $900.00 upfront per year for 600 visits. Includes 3 company locations. Prices in NZD + GST.
- Growth: $145.00 per month for 100 visits, or $1,740.00 upfront per year for 1,200 visits. Includes 5 company locations. Prices in NZD + GST.
- Scale: $350.00 per month for 250 visits, or $4,200.00 upfront per year for 3,000 visits. Includes 10 company locations. Prices in NZD + GST.
One company price covers one shared visitor allowance across the permitted locations. Location limits do not multiply with annual billing. All registered company locations count towards the limit, whether or not billing coverage has been allocated. More than 10 locations requires an agreed custom plan; contact us about a tailored deal.
What counts
One person completing a genuine arrival at a workplace counts as one visit. Genuine repeat arrivals count again; groups count each visitor. Sign-out is not required for an arrival to count. Duplicate requests, retries, abandoned forms, SMS and reminders do not add visits. Staff visits are not billable and are excluded through a verified staff process or an audited correction; the public visitor form cannot identify staff automatically. Test/demo exclusions require a trusted source; visitors cannot self-declare a billing waiver through the public form.
Allowance, additional visits and renewal
Additional visits cost $1.50 each + GST. Monthly allowances renew at your monthly billing boundary. Annual visits form one whole-year pool without monthly sublimits; annual overage starts only after that full pool is used. Unused visits expire at renewal.
Card subscriptions renew automatically on the monthly or annual cycle chosen at checkout until cancelled. Your renewal date and paid-through date appear in your account. Request cancellation before that date to stop the next renewal.
A bank-payment or invoice arrangement approved by an administrator covers only the period shown in your agreement. It does not renew or charge automatically. Another period requires a separate reviewed approval. Invoice credit is not proof of payment; paid status and any paid sign entitlement require confirmed funds.
Price and payment
Prices are in NZD + GST. Stripe shows any GST and the final total before you pay. We do not change your agreed price or visitor allowance during a paid period without your agreement. We will give at least 30 days’ notice of a price or material term change for a future renewal, so you can cancel before it takes effect.
Usage and corrections are recorded in an auditable ledger. Calculated or projected overage is shown separately from approved invoices. Sign-in, sign-out and safety-critical alerts continue when quota is exhausted or a payment needs attention.
Changing or cancelling
Contact SmartSignIn before renewal to request a plan change or stop the next renewal. Your current paid period remains available until its end. We confirm the cancellation and its effective date in writing. There is no cancellation fee. A change of mind does not automatically earn a part-period refund. Contact us about payment or service problems: we review these promptly and provide any refund or other remedy required by law. Any additional refund is considered individually. Nothing here removes rights or remedies that New Zealand law does not allow us to exclude.
Annual standard sign
A new annual company account receives one standard sign in its first year after confirmed payment, including standard delivery within New Zealand. Request the sign during the first paid annual term. Renewals do not earn another free sign. Confirm the receiving location, delivery details and artwork proof before printing; dispatch timing is confirmed individually. Other destinations, extra signs and changes after printing require a separate quote or review.
Accounts and privacy
Practical Compliance provides SmartSignIn. Your company is the customer and the person ordering must be authorised to act for it. Keep administrator access and billing contacts current. We process visitor and account information as described in our privacy policy. New Zealand law applies.
Read our visitor-plan privacy policy.
Workplace responsibilities
Keep briefing, access and emergency information current. A recorded acknowledgement does not prove understanding, and an open visit record does not prove physical presence. Keep a separate way to account for people and communicate in an emergency. Internet access is required and notification delivery depends on your notification settings, connectivity and the provider.
Contact SmartSignIn for subscription questions or a company plan above ten locations.
Existing location and SMS agreements
Existing location and SMS agreements
One company level. Pay per location.
The retained agreement below covers Lite, Standard or High for all covered locations. Your company price is the location count multiplied by the selected monthly or annual rate.
Existing agreed prices and any separate written agreement continue unless you agree to a change. These retained rules apply only to existing location and SMS agreements, not a new visitor plan.
1. Your company and account
Practical Compliance provides SmartSignIn. Your company is the customer; the person ordering must be authorised to act for it. Keep your locations, billing contact and account access current. Company administrators manage the subscription; location administrators and reporting-only users do not have billing access.
2. Price and payment
| Company level | Monthlyper location / month | Annualper location / year | Weekly visitor guideper location, approximately |
|---|---|---|---|
| LiteFor quieter locations | Monthly / location$29.00 | Annual / location$290.00Save $58.00 / year | Weekly visitor guideAround 2 sign-ins / week25 SMS / location / month |
| StandardFor regular visitor activity | Monthly / location$39.00 | Annual / location$390.00Save $78.00 / year | Weekly visitor guideAround 5 sign-ins / week60 SMS / location / month |
| HighFor locations needing more SMS | Monthly / location$49.00 | Annual / location$490.00Save $98.00 / year | Weekly visitor guideAround 9 sign-ins / week100 SMS / location / month |
Illustrative guide based on 2.5 SMS per visitor sign-in and an average calendar month. Notification settings, reminders, extra recipients and emergency messages affect actual usage. Visitor sign-ins are unlimited; your locations share one company SMS allowance.
Choose one level for your whole company. Every covered location uses that level and contributes to one shared SMS pool. Prices are in NZD + GST (15%). Checkout shows GST, recurring subscription charges and one-time sign purchases separately. Stripe handles payment details and invoices.
Monthly billing pays for one month at a time. Annual billing costs the same as ten monthly payments. Pay once for twelve months and save 16.7%. Annual payment does not change the monthly SMS reset. Your agreed price remains in place until you confirm a subscription change.
3. Your SMS allowance
Each paid location contributes its level's allowance to the company pool for each NZ calendar month. One text accepted for delivery to one recipient counts as one SMS, including visitor, manager and emergency messages. Failed sends do not count.
Unused SMS does not roll over. We email your billing contact at 80% and 100%, then weekly while over allowance. SMS continues without automatic overage charges. If your company regularly needs more, choose a higher level or contact us to agree an arrangement. Use messaging for genuine workplace visitors and operations; bulk marketing, spam and unlawful use are not permitted.
4. Changing levels or locations
Added locations, higher levels and monthly-to-annual changes start after successful payment. Lower levels, removed locations and annual-to-monthly changes start at renewal. We show any prorated payment before confirmation. Current paid coverage and allowance stay in place until the change takes effect; messages already counted this month remain counted.
If you want to add locations and lower your level together, add the locations at your current level first, then schedule the lower level for renewal. Company billing shows covered locations and any pending change.
5. Renewal and cancellation
Subscriptions renew automatically. Cancel renewal in Company billing before the next renewal date; your paid coverage continues to the end of the paid period. There is no cancellation fee. Billing shows your renewal date and amount. We email the billing contact before an annual renewal with the renewal details and how to stop it.
Cancelling renewal does not automatically refund the current paid period. If you have a payment or service problem, contact us so we can resolve it and consider any refund you are entitled to.
6. If payment stops
After paid coverage ends, a 30-day grace period applies. Then routine manager alerts use email. Visitor sign-in, visitor sign-out links and emergency SMS continue. Your chosen notification channels return after payment. Keep your billing email current so payment and usage notices reach the right person. Locations removed from paid coverage use email for routine manager alerts.
7. Custom signs and the annual offer
One free sign per company, once in its lifetime, after confirmed annual payment. Renewals, extra locations and level changes do not earn another free sign. This offer applies to every annual level, including existing annual customers who have never received their sign. Choose the receiving location and provide delivery details.
Additional signs cost $169.00 + GST each, including NZ delivery, and can be bought on monthly or annual billing. 600 x 400 mm, 3 mm ACM, matt UV-protective laminate, rounded corners and four fixing holes. NZ delivery included; mounting hardware excluded.
We create the order after confirmed payment. Check the location name, QR code and delivery details before approving the proof. Printing starts after approval; delivery timing is confirmed for the order.
Contact us promptly to change or cancel a sign order. Unprinted orders can be stopped; an order already sent to print needs a manual review. A sign refund does not automatically cancel your subscription, and cancelling a subscription does not automatically cancel a sign order. Your rights for faulty goods or services still apply.
8. Using the service
Keep workplace information and safety briefings accurate and up to date, and protect your login details. SmartSignIn supports your visitor process; you remain responsible for workplace safety, supervision and emergency arrangements. Internet access is required, and SMS delivery can be delayed or interrupted. Keep another way to communicate in an emergency.
We provide the service with reasonable care and address reported faults. Maintenance and third-party network issues can affect availability; continuous availability or instant message delivery is not guaranteed.
9. Information and privacy
Your company remains responsible for the visitor information it collects and for appropriate notices and access permissions. We process information to operate SmartSignIn, manage billing and fulfil sign orders as described in our privacy policy. Your company retains its rights in the information it supplies; SmartSignIn software and branding remain ours or our licensors'.
10. Questions, problems and your rights
Contact jody@practicalcompliance.co.nz or 021 242 1552 so we can work through a question or complaint with you. New Zealand law applies. Nothing in these terms removes rights or remedies that New Zealand law does not allow us to exclude.
Read New Zealand Consumer Protection's guidance on your rights.